Customer Satisfaction Policy

As ERCEM TEKSTİL SAN. VE TİC. A.Ş family;

The main principle of our organization is Customer Satisfaction. We provide unconditional customer satisfaction within the framework of corporate culture and team spirit, which is predicted by the competition in the world market.

We handle the suggestions, expectations, demands and complaints of our customers with a customer-oriented perspective, in a fair and impartial manner, and in a way that does not contradict legal requirements. Our customers are provided with clear and precise information on time, keeping their personal information confidential.

Based on transparency, it communicates with its customers with all access channels open. The same dissatisfaction should not be repeated, and the necessary care is shown with the highest sensitivity.

We ensure that all employees adopt a customer-oriented business approach in order to ensure the highest level of customer satisfaction and loyalty,

Based on the goal of being the first choice of our customers, we listen to our customers carefully and work to transform the complaints and feedback we receive into customer satisfaction,

We ensure the improvement and development of the areas of improvement determined by customer feedback, with a systematic methodology.

Knowing that the basic condition of providing Customer Satisfaction is closely related to the approaches, awareness and knowledge levels of the employees, we ensure that all employees are involved in this process.